i5 & e-mail problem

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Determine problems with e-mail

Verify that (...IseriesInformationCenterV5R2/info/rzair/rzairconfigtc.htm) TCP/IP is configured for email.

If you are setting up e-mail on your iSeries for the first time, complete the following steps. If you already have TCP/IP configured on your iSeries, you can proceed directly to (...IseriesInformationCenterV5R2/info/rzair/rzairconfigsm.htm)Configure SMTP and POP servers for e-mail.

1. In iSeries Navigator, expand your iSeries Server --> Network --> TCP/IP Configuration.
2. Right-click Interfaces and select New Interface and the type of network the new interface represents. The first dialog of the New TCP/IP Interface wizard appears. Follow the wizard's instructions. The wizard asks you to supply the following information:
   • Type of connection
   • Hardware resource
   • Line description
   • IP address
   • Host name
   • Domain name

     Note:

     The host name and domain name you use for the wizard constitute your fully qualified domain name. SMTP requires a fully qualified domain name to communicate with other SMTP hosts, from which it receives e-mail. For example, if the local host name is ASHOSTand the local domain name is DOMAIN.COMPANY.COM, the fully qualified domain name is: ASHOST.DOMAIN.COMPANY.COM.

   • Servers to start up
3. Once you are finished with the wizard, right-click TCP/IP and select Properties. The TCP/IP Properties dialog appears.
4. Click the Host Table tab.
5. Click Add. The TCP/IP Host Table Entry dialog appears.
6. Enter the IP address and the host name you used in the New TCP/IP Interface wizard.
7. Click OK to close the TCP/IP Host Table Entry dialog.
8. Click OK to close the TCP/IP Properties dialog.

What to do next:

(...IseriesInformationCenterV5R2/info/rzair/rzairconfigsm.htm)Configure SMTP and POP servers for e-mail

Configure SMTP and POP servers for e-mail

Simple Mail Transfer Protocol (SMTP) and Post Office Protocol (POP) servers, make e-mail possible on your iSeries server. Both the SMTP and the POP server must be correctly configured.

Configuring the SMTP server
When you (...IseriesInformationCenterV5R2/info/rzair/rzairconfigtc.htm)configured TCP/IP, the server automatically configured SMTP for you. All that remains is to change a few SMTP properties to ensure that the SMTP server works correctly for e-mail.

1. In iSeries Navigator, expand your iSeries server --> Network --> Servers --> TCP/IP.
2. Double-click SMTP. The SMTP Properties dialog appears.
3. Click the following tabs to set the following parameters.
   

   Click on this tab...	And...
   General	Select Start when TCP/IP is started.
   General	Select No maximum for the Message split size field.
   General	If you have a mail router, enter the name of the mail router, for example, mailrouter.company.com. The mail router name is the server name where SMTP routes the mail if the e-mail is not local mail. See the iSeries Navigator help for more details.
   General	If you have a firewall setup, select Forward outgoing mail to router through firewall.
   General	If you exchange e-mail with Domino servers, clear the Interpret percent sign as routing character field.
   Automatic Registration	If you are using the SNDDST command to send e-mail and the RCVDST command to receive e-mail, and you are using SNADS addressing instead of internet addressing, select the Automatically add remote users to system distribution directory check box.
   Automatic Registration	If you are using the the SNDDST command to send e-mail and the RCVDST command to receive e-mail, click System alias table in the Add users to field.

4. Click OK to accept the changes.

Configuring the POP server
The (...IseriesInformationCenterV5R2/info/rzair/rzairrzairpopserver.htm)POP server delivers mail, to a POP client, from the user mailbox, when requested by the POP client. You must configure the POP server to completely prepare your iSeries server for e-mail.

To configure the POP server for a mail program such as Netscape Mail or Eudora Pro, complete the following steps:

1. In iSeries Navigator, expand iSeries server --> Network --> Servers --> TCP/IP.
2. Double-click POP. The POP Properties dialog appears.
3. Refer to the table below to set the following parameters.
   

   Click on this tab...	And...
   General	Select Start when TCP/IP is started.
   General	Select Allow standard POP connection.
   Configuration	Select No maximum for the Message split size field.
   Configuration	If POP clients are logging on through dialup lines and receiving large pieces of mail, increase the Inactivity timeout value.
   Mappings	Select Use only when unsupported CCSID is indicated.

4. Click OK to accept the changes.

What to do next:

(...IseriesInformationCenterV5R2/info/rzair/rzaircrtup.htm)Enroll e-mail users

• Go to the iSeries Service PTF facility to determine whether you have all the necessary PTFs.
  
  
• (...IseriesInformationCenterV5R2/info/rzair/rzairrzairfysvs.htm)Check e-mail servers to ensure that the necessary servers are started and running.
  
  
• Verify the local domain name.
  1. In iSeries Navigator, expand your iSeries Server --> Network.
  2. Right-click TCP/IP Configuration and select Properties.
  3. Click the Host Domain Information tab.
  
  
• Set the SMTP retry values lower.
  1. In iSeries Navigator, expand your iSeries Server --> Network --> Servers --> TCP/IP.
  2. Double-click SMTP.
  3. Click the Outbound Mail Retries tab.
  
  
• Verify that the user ID and address of the receiver are in the system distribution directory.
  1. In iSeries Navigator, expand your iSeries Server --> Users and Groups --> All Users.
  2. Right-click the Profile of the user ID and select Properties.
  3. Click Personal, and go to the Mail tab to verify the address.
  
  
• Verify whether a host table entry is necessary for the e-mail to reach the destination address.
  1. In the character-based interface, type CHGTCPHTE (the Change TCP/IP Host Table Entry command) and enter the e-mail server's Internet address.
  2. If no host table entry appears, then enter the host name for that Internet address.
  
  
• Ensure you have not passed your storage threshold.
  1. In iSeries Navigator, expand your iSeries Server --> Configuration and Service --> Hardware --> Disk Units --> Disk Pools.
  2. Right-click the source disk pool you want to view and select Properties.
  3. Select the Capacity tab.
  4. If your server usage is greater than your threshold, mail may stop working. For more information, refer to (...IseriesInformationCenterV5R2/info/rzaix/rzaixsysaspcap.htm)Capacity of the system ASP in the Backup and Recovery topic.
  
  
• Verify that e-mail splitting is disabled.
  1. In iSeries Navigator, expand your iSeries Server --> Network --> Servers --> TCP/IP.
  2. Double-click POP. The POP Properties dialog appears.
  3. Click the Configuration tab.
  4. For the Message Split Size field, verify No maximum is selected.
  
  
• Run the Trace TCP/IP Applications command. In the character-based interface, type TRCTCPAPP.
  
  
• (...IseriesInformationCenterV5R2/info/rzair/rzairrzairjour.htm)Check component journals to locate the problem.